**Job Overview:** The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Case Aide carries out activities to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. This position supports multiple program areas, including the Resettlement Program, Refugee Social Services (RSS), Youth Program, and Employment Services.

**Major Responsibilities:**

Responsibilities include, but are not limited to:

- Carry out timely pre- and post-arrival tasks to ensure each client has essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
- Support RSS case management, youth program, and employment services by assisting clients with social adjustment, education, workforce readiness, and access to community resources to promote progress toward self‑sufficiency.
- Detail client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
- Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
- May provide interpretation services.
- Other duties as assigned.

**Job Requirements:**

**Education:** High school diploma strongly preferred; Bachelor’s degree in social work or related field of study preferred.

**Work Experience:**

- Minimum of 1 year of relevant experience strongly preferred.
- Experience working with refugee and/or immigrant populations preferred.

**Demonstrated Skills & Competencies:**

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.

**Working Environment:**

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.

**Compensation: (***Pay Range: $19.00 - $21.00***)** Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

**Equal Opportunity Employer:** IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

**Professional Standards:** All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

**US Benefits:** We offer the following benefits to short term employees in the US: 403b retirement savings plans with immediately vested matching, sick leave, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.