Here at Action For Humanity (AFH) Jordan, we are looking for a MEAL Officer to join us at our Jordan Office. You will join us on a full-time basis and in return you will receive a competitive salary.

AFH delivers high-impact humanitarian and development programmes in sectors including education, livelihoods, protection, and health. In Jordan, AFH supports vulnerable Syrian and Palestinian refugees as well as Jordanian host communities through sustainable and locally led initiatives.

The MEAL Officer will lead the design and implementation of Monitoring, Evaluation, Accountability, and Learning (MEAL) systems for the LIFE+ Programme, and other programmes that the Jordan office is working on, ensuring high-quality data collection, accountability to beneficiaries, and evidence-based programme improvement. The role is central to tracking progress against outputs and outcomes related to employability, income generation, and economic resilience.

**General Duties/Responsibilities:**

MEAL System Design & Implementation

- Develop and operationalize the MEAL framework aligned with the LIFE+ log frame and other projects in Jordan
- Define indicators, targets, and data collection methodologies
- Develop data collection tools (surveys, assessments, tracking sheets)
- Ensure integration of MEAL across all programme/ projects’ components

Monitoring & Data Collection

- Track progress against outputs and outcomes across all locations
- Conduct baseline, midline, and endline assessments
- Monitor training quality, participant progress, and programme performance
- Conduct regular field visits for data verification and quality assurance

Data Management & Analysis

- Ensure accurate and timely data collection, entry, and validation
- Maintain centralized databases and dashboards
- Analyze data to measure programme impact and performance
- Produce data summaries, visualizations, and insights

Accountability & Feedback Mechanisms

- Establish and manage a Feedback and Complaints Response Mechanism (FCRM)
- Ensure safe, confidential, and accessible channels for participant feedback
- Track and respond to complaints in a timely manner.
- Promote accountability and participation of beneficiaries

Learning & Adaptation

- Facilitate learning sessions and reflection workshops
- Document lessons learned and best practices
- Support adaptive management and programme improvements
- Contribute to knowledge products and case studies

Reporting & Documentation

- Support preparation of donor reports with data and evidence
- Ensure accurate reporting of indicators and achievements
- Work closely with communications teams on success stories and visibility materials Coordination
- Collaborate with programme, finance, and logistics teams
- Provide technical guidance to staff on data collection and reporting
- Support capacity building of staff and partners on MEAL tools and systems

**Abilities**:

- MEAL System Development: Ability to design and implement effective MEAL frameworks, including indicators, tools, and data collection methodologies.
- Data Collection & Analysis: Strong ability to collect, manage, analyze, and interpret quantitative and qualitative data to measure programme impact.
- Monitoring & Evaluation: Skilled in tracking progress, conducting assessments, and ensuring data quality through field verification.
- Accountability & Feedback: Ability to establish and manage feedback mechanisms, ensuring beneficiary participation and timely response to complaints.
- Learning & Adaptation: Capable of generating insights, documenting lessons learned, and supporting programme improvements.
- Technical Proficiency: Skilled in data tools (e.g. Excel, Kobo) and data visualization for reporting and decision-making.
- Coordination & Capacity Building: Works collaboratively with teams and supports staff in strengthening MEAL systems and practices.

**Technical Skills & Knowledge**:

- Strong knowledge of MEAL frameworks, log frames, and Theory of Change
- Experience in quantitative and qualitative data collection and analysis
- Familiarity with digital data collection tools (e.g. Kobo)
- Strong data management and visualization skills
- Understanding of accountability frameworks (e.g. CHS standards)
- Proficiency in Excel and data analysis tools

**Leadership & Soft Skills**:

- Strong analytical and critical thinking skills
- High attention to detail and data accuracy
- Strong communication and report-writing skills
- Ability to work collaboratively with programme teams

**Qualifications and Education Requirements**:

- Bachelor’s degree in social sciences, statistics, economics, development studies, or related field
- A master’s degree in a related discipline is desirable.

**General Work Experience**:

- Minimum 3–5 years of experience in MEAL or related roles in humanitarian/development programmes
- Experience working on livelihoods, TVET, or economic inclusion programmes preferred
- Proven experience in conducting baseline, midline, and endline assessments
- Experience with donor reporting and indicator tracking
- Experience working with INGOs and complex programmes is an asset

**Language Requirements**:

- Fluency in Arabic is required.
- Proficiency in English is highly desirable.

**Our Values**:

*Believe in the cause*

We believe in changing a situation from negative to lasting positive; helping those in need; saving and transforming lives for the better is what drives us.

*Work together*

Teamwork is the backbone of our work’s success.

*Give with grit*

Being a “gritty” person means perseverance and passion for long-term goals; hence, freely giving with courage, conscientiousness, and resilience; acting with optimism, confidence, and creativity as you strive for excellence.

*Make life better*

Ultimately, our work is to make life, in its holistic sense, better for everyone, and everything, including the environment.